Handmade - 100% All Natural Ingredients Soap Made on Exmoor

Terms & Conditions

1. These Terms

1.1 These are the terms and conditions on which we supply products to you.

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.

2. Information about us and how to contact us

2.1 We are Limeberry a company established] in England and Wales. Our registered office is at EX16 9JQ.

2.2 You can contact us by telephoning us on 07798 658098 or by writing to us at [email protected]

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 Once you have selected the products you wish to order and they have been added to the Cart choose the country the products will be shipped to and then click on the “Checkout” button at the end of the checkout process.

3.2 Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. You will then be redirected to Paypal for payment of the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation via Paypal, your order will not be processed further.

3.3 We E-mail you to confirm your product order has been received and send you a further E-mail confirming that the products you have ordered have been dispatched.

3.4 Our acceptance of your order will take place when the products you have ordered have been shipped to you as detailed in the dispatch confirmation E-mail at which point a contract will come into existence between you and us.

3.5 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.6 We accept payment via Paypal. You must pay for the products at the time of ordering.

4. Our products

4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 The packaging of the product may vary from that shown on images on our website.

5. Our rights to make changes

We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

6. Providing the products

6.1 The costs of delivery in the United Kingdom will be as displayed to you on our website. The delivery costs are subject to change according to Royal Mail policies.

6.2 For the costs of delivery outside of the United Kingdom please contact us directly either by telephoning us on 07798658098 or by writing to us at the following E-mail address [email protected]

6.3 You are responsible for all customs and import taxes or charges arising as a result of your order with us where the products are to be delivered to an address outside the United Kingdom.

6.4 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.5 The product will be your responsibility from the time it is delivered to the address you gave us.

6.6 You own a product which is goods once we have received payment in full.

7. Your rights to end the contract

7.1 If you have changed your mind about the product you have fourteen (14) days after the day you receive your goods to cancel your order in accordance with the Consumers Contracts Regulations 2013. When cancelling your order in accordance with this clause the contract will end immediately and we will refund you in full for any products excluding initial and return delivery costs.

7.2 To end the contract with us, please let us know by phone or email by calling us on 07798658098 or email us at [email protected] Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.3 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us by post in perfect resalable condition. If you are exercising your right to change your mind pursuant to clause 7.1 you must send off the goods within 14 days of telling us you wish to end the contract.

If what you have bought is damaged or faulty upon receipt, or the products do not correspond with your order, you may exchange the products or obtain a full refund. In these circumstances only, we will pay the costs of returning the products to us.

7.4 For health protection and hygiene reasons you do not have a right to end the contract and obtain a full refund in accordance with clause 7.1 or obtain a full refund or exchange where the products do not correspond with your order pursuant to clause 7.3 if they have been unsealed after you receive them.

7.5 We will refund you the price you paid for the products via the method you used for payment.

7.6 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind in accordance with clause 7.1 then within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

8. Our rights to end the contract

8.1 We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due.

8.2 If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

9. If there is a problem with the product

9.1 If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 07798658098 or write to us at [email protected]

9.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

10. Our responsibility for loss or damage suffered by you

10.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process..

10.2 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. General

11.1 We may transfer our rights and obligations under these terms to another organisation.

11.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.3 If any provision of these terms shall be prohibited by or adjudged by a court to be unlawful void or unenforceable such provision shall to the extent required be severed from these terms and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement and shall not in any way affect any other circumstances or the validity or enforcement of these terms.

11.4 No failure or delay on the part of any of the parties relating to the exercise of any right, power, privilege or remedy provided under these terms shall operate as a waiver by the other party to these terms nor shall any single or partial exercise of any right, power, privilege or remedy preclude any other or further exercise of such or any other right, power, privilege or remedy provided in these terms all of which are several and cumulative and are not exclusive of each other or of any other rights or remedies otherwise available to a party at law or in equity.

11.5 These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English Court

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